Delivery and Returns

Urban Plant Growers ships Australia wide, using Australia post or equivalent postal carriers.
 
We offer both Regular and Express shipping (select at checkout).
 
Our warehouse is located in Sydney with delivery times and costs varying
based on customer location. Shipping and handling fees are calculated and added to your order at the checkout.
 
Typical postage times for regular post an be found in the table below:
Days to deliver Postcodes covered
Sydney Metro up to 2 1000,1920, 2000-2239,2555-2574,2740-2786
NSW Country up to 3 1921-1999,2240-2483,2500-2554,2575-2599,2621-2647,2649-2714,2716,2720-2730,2787-2880
Canberra Metro up to 2 0200-0299,2600-2620,2900-2920
Melbourne Metro up to 3 3000-3210,3335,3341,3425-3443,3750-3811,3910-3920,3926-3944,3972-3978,3980-3983,8000,8899
VIC Country up to 4 2648,2715,2719,2731-2739,3211-3334,3342-3424,3444-3749,3812-3909,3921-3925,3945-3971,3979,3984-3999
Brisbane Metro up to 3 2484-2494,4000-4370,4373-4381,4400-4405,4500-4580,4600-4610,4614-4618,9000-9919
QLD Near Country 2 - 4  4371-4372,4382-4399,4406-4499,4581-4599,4611-4613,4619-4723,9920-9939
QLD Far Country 2 - 5 4724-4870,4872-4873,4877-4888,9940,9998
Far North Queensland 4 - 12 4871,4874-4876,4889-4899
Adelaide Metro 2 - 4 5000-5199,5800-5999
SA Country 2 - 5 5200-5749
Perth Metro 4 - 5 6000-6214,6800-6999
WA Country 5 - 8 6215-6723,6750-6762
WA Country Far 7-9 6725-6743,6750-6770
Tasmania 3-5 7000,7254,7258-7999
Tasmania Remote 13-17 7255-7257
Darwin City/Subs 3-6 0800-0821,0823-0834
Alice Springs 6-9 0870-0871
NT Other* 12-13 0822,0835-0869,0872-0879,0882-0999

 

Express Postage is guaranteed Next day delivery unless your address falls outside regular postage routes (find out more here).

Returns;

All products deemed defective will be either refunded or replaced (with any shipping costs covered).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, email us at info@urbanplantgrowers.com and we will then contact you about your return.

At this stage we are not able to cover the costs of returning the good to us.

 

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